North Pole NationSanta Corky’s North Pole Nation
Membership, credits and delivery
Version 2026-10-22-pilot-v1 · Prepared for the invited pilot
Operated by The Hollis Organization Inc. Contact: support@santacorky.com.
The monthly offer
$20 USD is charged when you subscribe and then every month until you cancel. Each paid billing month adds two Standard video credits. Your credits arrive after your payment succeeds. Family achievements and rewards are separate from paid video credits.
Unused monthly credits
Unused monthly credits stay in your account. An active paid membership is required to use monthly credits. Canceling stops future renewals and future monthly credit grants; access continues through the paid period. Restarting later does not turn an unpaid month into a paid credit grant.
Optional extra Standard credits
Extra Standard offers, when available, are $4.99 for one credit or $12.99 for three. They are separate one-time purchases, not another subscription, and will be sold only when their checkout is available. Purchased extra credits do not expire and stay separate from monthly credits. An active membership is required to buy new extras; an already purchased extra credit can be redeemed after membership ends. Premium purchasing stays unavailable during this pilot.
From request to private delivery
You provide minimal details, choose the occasion, review the script and confirm one credit reservation. Our workshop team starts the recording and checks the completed message before delivery. During the invited pilot, please allow up to two business days after script approval. Messages are not generated instantly. If a delay occurs, contact support for an update.
Failed requests and video reports
A rejected or permanently failed request returns its reserved credit once. A report on an already delivered video opens a human review and does not automatically spend or return a credit. We will review the concern and explain the proposed resolution in your library or through support. A paid re-render or cash refund is not automatic.
Refund requests
If a payment or delivered message is not right, contact support@santacorky.com with the request or invoice details. We review refunds individually, taking delivery, the issue and applicable consumer rights into account. Do not send card numbers or sensitive child information. This policy does not remove statutory cancellation or refund rights.
Canceling and keeping your memories
Cancel future renewals in Membership through the billing portal. Download the keepsakes you wish to keep before deleting your account. Account deletion can be held while a video is processing or billing remains unresolved; support can help resolve that state. It does not promise an automatic refund or replacement.